Refund policy

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

To request a return, contact us at velourasho943@gmail.com. If your return is approved, we will provide instructions on how and where to send your package. Please do not send items back without first contacting us.

Return shipping costs may be the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with your order information and photos of the issue so we can evaluate it and make it right.

Non-Returnable Items

For hygiene reasons, items that have been worn, washed, damaged after delivery, or had their tags removed cannot be returned. Items marked as final sale are also not eligible for return.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to process the refund.

Cancellations

Orders begin processing shortly after they are placed. Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or shipped.